Legal

Refund policy

Last updated 1 October 2026

You can cancel StepFlow Pro at any time, and if Pro is not for you, you can have your first payment back within 14 days, as long as you have used no more than 10 AI credits.

Cancelling

Cancel from Manage billing on the pricing page. Pro stays until the end of the month you have paid for, and you are not charged again. There is nothing to email and nobody to talk to.

Your first payment

If you ask within 14 days of your first Pro payment, and you have used no more than 10 AI credits, we will refund it in full, no questions asked. Email support@getstepflow.com from the address your account uses. Pro then stops when the refund is made. This refund is once per person, whatever email address you use: we may decline it if we have refunded you before. If you have used more than 10 AI credits, cancelling stops the next charge and you keep Pro until the end of the month you paid for.

Later payments

After that, we do not refund part of a month for a change of mind, since cancelling stops the next charge and leaves you Pro for what you have paid for. If you were charged by mistake, or charged after you cancelled, tell us and we will put it right.

If something goes wrong on our side

If Pro has a major failure, or does not do what we said it would, you are entitled to a remedy under the Australian Consumer Law, which can include a refund, whatever this policy says. The consumer laws of the country you live in may give you similar rights. Email us and we will sort it out.

How refunds are paid

Refunds go back to the card or payment method you paid with, through Link, Stripe's checkout service, which sells Pro on our behalf. They usually appear within 5 to 10 business days, depending on your bank.